Information We Collect

We collect the following types of information when you use our services:

•Personal Information: This includes your name, email address, and payment information, which you provide when creating an account or making a purchase.

•Chat Data: Conversations and interactions with our chatbot services may be recorded to help us improve the service and offer personalized features.

•Usage Data: We collect data on how you interact with our platform, including IP addresses, browser type, and activity logs, to better understand usage patterns and improve user experience.

How We Use Your Information

We use the information we collect to:

•Provide, operate, and maintain our chatbot services.

•Personalize your experience and offer tailored functionality based on your needs.

•Process payments and manage billing.

•Improve our platform through data analytics.

•Respond to customer service requests and support.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website and providing services, such as:

•Payment processors (e.g., Stripe, PayPal) for handling transactions.

•Hosting providers to store and manage data securely.

•Legal authorities if required by law or to protect our rights.

Any third parties we work with are required to adhere to strict data protection standards.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Once no longer required, we securely delete or anonymize your data.

Your Rights

You have the following rights regarding your personal information:

•Access: You can request a copy of the personal data we hold about you.

•Correction: You can update or correct inaccuracies in your data.

•Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.

•Data Portability: You can request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at mathis@heep.ai.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

•Improve website performance and user experience.

•Understand user behavior through analytics tools.

You can control cookie settings via your browser.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, so we cannot guarantee the security of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or a notice on our website. Please check this page periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at mathis@heep.ai.