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Too many missed calls?

Your restaurant answers, books and builds loyalty. Even mid-service.

Heep is your restaurant’s AI host. It follows up missed calls and replies on WhatsApp, Instagram and by email. It books straight into your system, asks for a review after the visit and brings back the guests you no longer see. You stay in control.

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A cook plates a dish at the pass, under two copper heat lamps.
Missed calls recovered8,733Last 30 days

They trust us with their guests

  • Zaa

The guest journey

One host, from the first message to the next visit.

Heep doesn’t stop at the missed call. It looks after every guest before, during and after their visit, on the channel they chose, in your restaurant’s own voice.

  1. 20:471/6

    First contact

    Sorry, we were mid-service. What can I do for you?

    An unanswered call, an Instagram message, an email: Heep replies within seconds.

  2. 20:492/6

    Booking

    Fri 21:15 · 4 coversCreated in Zenchef
    In your diary

    The table is booked straight into your system. Nothing to re-enter.

  3. The day before3/6

    Reminder

    Tomorrow at 21:15, are we still expecting you?
    ConfirmCancel

    A message to confirm or free up the table. Fewer no-shows.

  4. On the day4/6

    Visit

    12live conversations during service

    The guest is at the table. You’re on the floor; Heep keeps answering everyone else.

  5. The day after5/6

    Review

    “Lovely welcome, perfect burrata.”Suggested reply

    A thank-you and your Google link. When the review comes in, the reply is already written.

  6. 6 weeks later6/6

    Follow-up

    It’s been a while! Our autumn menu arrives on Thursday.They booked

    The guest you haven’t seen in a while gets a note, at just the right time.

Heep by city

Heep in your city.

In the kitchen, a chef tosses a pan over a flame, mid-service.

Answers

An unanswered call is a table that goes elsewhere.

During service, your teams are on the floor, at the pass, behind the bar. The guest hangs up and calls the restaurant next door. It’s not a lack of professionalism; it’s the reality of service. Heep messages them within seconds and takes it from there.

  • Missed calls

    A WhatsApp message, or an SMS if the number isn’t on WhatsApp, right after the call.

  • One inbox

    WhatsApp, Instagram, Messenger and email in one place. Take over in one click.

  • Emails sorted and forwarded

    Groups, private hire, press: every request goes to the right person on the team, summarised.

  • Trained by you

    Your menu, your opening hours, your terms. Heep answers with what you’ve taught it and flags what it doesn’t know.

Overhead view of a shared table: hands reaching between plates and cups.

Books

The table is booked in your system. Not on a Post-it.

Heep reads your live availability and books straight into your booking system, with your dining areas, your rules and your cancellation terms. Nothing to re-enter. The guest gets their confirmation; you’ll find it in your diary.

  • Live availability

    Heep only offers slots that are genuinely free, for the right number of covers.

  • Change or cancel

    The guest changes the time or party size: the booking follows, and the conversation thread keeps track.

  • Reminder the day before

    A message to confirm or free up the table. Fewer no-shows, more tables turned.

  • Card guarantee

    When your booking system requires it, the link goes out with the confirmation.

At a lively table, a guest savours a bite surrounded by her friends.

Builds loyalty

The guest leaves. Heep makes sure they come back.

The next day, a thank-you and your Google link. When the review comes in, the reply is already written, in your house style. And the guest you haven’t seen for six weeks gets a note, at just the right time.

  • Review requests

    Sent after the visit, with your Google link.

  • Review replies

    Google, TripAdvisor, TheFork: a ready-made reply for every review, to approve, edit or copy.

  • Lapsed guest follow-ups

    A message to guests who haven’t been back for a while. Never to those who’ve already booked.

  • WhatsApp and SMS campaigns

    An event night, a new menu, a launch. Heep answers everyone who writes back.

The app

The whole service fits on one screen.

Conversations from every channel, the bookings they led to, reviews, figures. On the web, and on your phone when you’re on the floor.

The Heep inbox: Camille’s WhatsApp conversation, with availability checked in SevenRooms, the booking created and the card guarantee link sent.
The Heep dashboard: revenue generated, bookings secured by the AI, missed calls recovered and questions to add to Memory.

Heep app screenshots · sample data

Analytics

Revenue generated, bookings, calls recovered: what Heep brings in, not just what it does.

Copilot

Ask for this week’s figures or tweak an instruction, in a single sentence.

Memory

Heep spots questions left unanswered and suggests you fill in the gaps.

iOS and Android app

Pick up a conversation between two tables, without leaving the floor.

Multi-venue and cross-selling

Each venue keeps its own memory and tone. Fully booked here? Heep offers a table at another venue in the group instead of saying no.

Heep Phone

A Heep number, call forwarding, voicemails transcribed.

Illustrative visuals · sample data

Service in numbers

Every year, on average, 312 bookings saved and 80,400 € generated, per venue.

  • 1,250,000 €in bookings generated by Heep since launch
  • 100,000+missed calls recovered by message every year, at the current pace
  • 55 %of messages arrive mid-service or when the restaurant is closed
  • 97 %of conversations resolved without the team

Bookings generated since Heep’s launch: total as of 29 September 2026. Annual averages and annual pace: measured from 24 August to 23 September 2026 in the Heep database (1,151 bookings, 4,368 covers, 8,733 missed calls recovered), multiplied by 12, test conversations excluded. Revenue: booking value, otherwise the average spend declared by the venue; cancellations and no-shows excluded.

Savings calculator

How much would Heep bring you?

Set the sliders to match your business. The estimate starts from your missed calls and the time your team spends replying, at Heep’s actual price.

Your phone provider can give you this figure.
WhatsApp, Instagram, Messenger, email, SMS and website widget.
Wages and employer costs, for one hour of work.

Your estimated net gain

+€4,667per month

€56,003 per year

Bookings recovered per month
31
Revenue recovered per month
€4,212
Team hours freed up per month
33
Value of that time
€656
Estimated Heep cost, excl. VAT
€201

Return on investment×24

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Indicative estimate, for a month with 26 opening days. Assumptions: 40% of missed calls are about a booking and half of them turn into a booking after Heep’s message; 97% of conversations are resolved without the team (Heep average over 30 days), each saving 3 minutes; 3 messages sent per conversation, at €99 excl. VAT per 1,000 messages, excluding Meta’s fees for outgoing WhatsApp messages. Only missed calls count towards revenue: messages answered at night, follow-ups and reviews are not added.

At the bar, a bartender pours an amber cocktail over a large ice cube.

What they say

“Heep impressed us with how effective and easy to use it is. We very quickly solved our phone enquiry problem. The tool is simple to get to grips with, effective day to day, and backed by unfailingly responsive support.”

HéloïseCommunications Director, Butler Collection

“Rolled out across all our restaurants, Heep has become an essential tool. Teams were quickly self-sufficient, and it’s had a real impact on our costs. Happy with our choice!”

NickCo-founder, Fitz Group

“Rolled out across all our venues, Heep has fully lived up to our expectations. Quick to get started, effective follow-up and responsive support. Exactly what we were looking for.”

DavidCo-founder, Hot Hot Groupe

Read the Fitz Group case study

Integrations

Connected to the tools you already use.

Bookings, channels, reviews, CRM: Heep reads from and writes to your tools. You don’t replace them; it slots right in.

Booking

Heep reads your availability and books straight into your system.

Channels

It answers wherever your guests write, on the channel they chose.

Review

It tracks your reviews wherever they’re published and drafts every reply.

CRM

Every contact and every group enquiry flows into your sales tool.

All integrations

Browse the full catalogue, tool by tool, with what Heep reads and writes in each.

See integrations Request an integration

Your host never takes a break.

Missed calls, WhatsApp, Instagram, email. From the first message to the next visit, even when the whole team is on the floor.

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